Privacy Policy

Last Updated: 10 September 2024

This Privacy Policy outlines how Paniac (“Company”, “we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you use our platform, including our website, mobile applications, APIs, and any related services (the “Service”). By using Paniac, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you provide directly to us, such as:

Your name, email address, and phone number when you register for an account or sign up for alerts.
Payment information (e.g., credit card details) for processing subscription fees.
Details about your organization or team members if you create team accounts.

1.2 Automatically Collected Information

When you use Paniac, we may automatically collect certain information about your usage, such as:

Device information (e.g., IP address, operating system, browser type).
Usage data (e.g., pages viewed, links clicked, and other interactions with the Service).
Log files and diagnostic data, which help us improve the functionality of the Service.

2. How We Use Your Information

We use the personal information we collect to:

Provide, operate, and improve the Service, including processing alerts and team notifications.
Manage subscriptions, process payments, and send billing-related communications.
Deliver alerts through various channels such as email, SMS, Telegram, local calls, Android voice calls, and Android push notifications.
Enhance the functionality of the Paniac mobile app, which uses telephony services to send voice notifications.
Respond to customer support requests and provide assistance.
Analyze usage patterns to enhance user experience and ensure platform security.
Send you promotional communications about our services, extensions, or related offerings (if you have opted in).

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

With third-party service providers who assist in delivering the Service, such as payment processors, cloud hosting providers, or messaging platforms (e.g., SMS, email, push notifications).
With third-party Paniac Extensions, as necessary, to provide additional services you subscribe to through our marketplace.
As required by law or in response to a legal request, such as subpoenas, court orders, or government inquiries.
To protect the rights, property, or safety of Paniac, our users, or the public in case of violations of our Terms of Service.

4. Data Retention

We retain your personal information only for as long as necessary to provide you with the Service and fulfill the purposes outlined in this Privacy Policy. This includes retaining your information to comply with legal obligations, resolve disputes, and enforce our agreements.

5. Security of Your Information

We implement security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee the absolute security of your information.

6. Your Rights and Choices

6.1 Access and Updates

You may access, correct, or update your personal information at any time by logging into your account or contacting our support team at support@paniac.app.

6.2 Opt-Out of Communications

You may opt out of receiving promotional communications from us by following the unsubscribe instructions in those emails or contacting us at support@paniac.com.

6.3 Account Deletion

If you wish to delete your account and all associated data, you can do so by visiting our Data Deletion Page. Please note that this action is irreversible.

7. Third-Party Links and Services

Our Service may contain links to third-party websites, services, or applications that are not operated by Paniac. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies before using their services.

8. Children’s Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child under 18 has provided us with personal information, please contact us, and we will take steps to remove such information.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the "Last Updated" date above. Your continued use of the Service after any changes constitutes acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at support@paniac.app.